FACEBOOK MESSENGER BOT

TECHNOLOGIES

BACKENDPHP / LARAVEL
DATABASEMYSQL / ELOQUENT
UI FB MESSENGER
Facebook Messenger BOT image

DEVELOPMENT

FRAMEWORK LARAVEL
API REST
SERVICE MESSENGER API

This application was for integrating the Dealer Inspire Conversations platform with Facebook Messenger. This allowed customers to visit a Dealership's Facebook page and communicate to the dealership from Facebook Messenger to agents that were Dealer Inspire Conversation platform users.

BACK

 FACEBOOK MESSENGER BOT DETAILS

 INVENTORY 1

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FUNCTIONALITY

  •  Communication
  •  Image inventory

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients are able to login to the platform and accept, communicate and perform any other action like they would with any other conversation type

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 INVENTORY 2

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FUNCTIONALITY

  •  Image inventory with web view

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Communications dealership clients are able to add additional information to an inventory product via a webview that was dragged and dropped into the window from the Communications platform

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 MULTIPLE CONVOS

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FUNCTIONALITY

  •  Multi conversation windows

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients are able to communicate with multiple FB Messenger customers at the same time

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 INVENTORY PDFS

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FUNCTIONALITY

  •  Inventory PDF datasheets into the conversation

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients are able to drag PDF data sheets on inventory into the Facebook Messenger conversation

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 TEXT & INVENTORY

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FUNCTIONALITY

  •  Text conversations
  •  Inventory in the conversation
  •  Finance calculations

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients are also able to communicate with multiple FB Messenger customers at the same time while some being purely text conversations and others inventory mixed in. Agents could also send finiancing calculations and monthly payment info directly into the conversation

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 AVAILABILITY

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FUNCTIONALITY

  •  Support for different company departments
  •  Support for agents not available
  •  Support for missed conversations
  •  Support for auto greetings
  •  Support for auto goodbye

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients were able to set support for different departments answering the conversation, along with support for agents not being available and the ability for them to leave a message. There was also support auto greetings and goodbyes.

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 INCOMING MESSAGES

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FUNCTIONALITY

  •  Incoming message alerts
  •  Delayed message acceptance
  •  Decline incoming messages
  •  Declined messages "snoozed" and realert after a specific time frame

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients get an alert of an incoming Facebook Messenger conversation. Declined messages could be "snoozed" and would realert with a time frame set

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 EMOJI & GIFS

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FUNCTIONALITY

  •  Support for Emojis
  •  Support for GIFs

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Dealer Inspire Conversations dealership clients conversations supported Emojis and GIFs in the messages

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 ARCHIVED MESSAGES

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FUNCTIONALITY

  •  Support for archived messages
  •  Text & Inventory preserved
  •  Finance calculations and monthly payment info preserved

 Tech

 BACKENDLARAVEL, ELOQUENT

 Web Service

  APIFACEBOOK MESSENGER

Conversations between customers could be archived and reenabled in the future perserving any text, inventory, and finance calculations so they could be reenabled in the future if the customer returns

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